Terms of service

Terms of Service

Last updated: September 08, 2024

Welcome to Hims. These Terms of Service ("Terms") govern your access to and use of www.himsofficialshop.com (the "Site"), including any purchases made through the Site.

Throughout these Terms, the terms "we", "us", and "our" refer to Hims. By accessing our Site, purchasing products, or otherwise using our services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use the Site.

1. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to purchase products from our Site.

By placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement;
  • The information you provide is accurate and complete;
  • You are purchasing products for lawful personal use;
  • Your purchase and use of the products complies with applicable local laws.

2. Online Store Terms

You may not use our products or services for any illegal or unauthorized purpose. You may not violate any applicable law, regulation, or third-party right while using our Site.

You must not transmit viruses, malicious code, automated attacks, or other harmful material through or against the Site.

A violation of these Terms may result in suspension or termination of your access to our services.

3. Product Information

We make reasonable efforts to display product descriptions, images, specifications, ingredients, quantities, and other information accurately.

However, product packaging, labeling, appearance, colors, formulations, and manufacturer information may occasionally change. Actual products may vary slightly from images displayed on the Site.

You should always review the product packaging and label before use.

4. Health and Wellness Disclaimer

Products offered on this Site may include dietary supplements, wellness products, nutritional products, and related consumer goods.

Information available on the Site is provided for general informational purposes only and is not intended to constitute medical advice, diagnosis, or treatment.

Nothing on this Site should be used as a substitute for advice from a qualified doctor, pharmacist, or other licensed healthcare professional.

Before using a supplement or wellness product, you should consult an appropriate healthcare professional if you:

  • Have a medical condition;
  • Take prescription or over-the-counter medications;
  • Are pregnant or breastfeeding;
  • Have allergies or sensitivities;
  • Have concerns regarding possible interactions or side effects.

Individual results may vary, and we do not guarantee any particular outcome from using a product.

5. Orders and Acceptance

Submitting an order through the Site does not automatically mean that we have accepted the order.

We reserve the right, where permitted by law, to:

  • Accept or decline an order;
  • Limit purchase quantities;
  • Cancel an order where fraud or misuse is suspected;
  • Cancel an order due to pricing or inventory errors;
  • Request additional information necessary to verify an order.

An order is generally considered accepted once payment is successfully processed and the order enters fulfillment.

6. Pricing

Prices displayed on the Site may change at any time without prior notice.

We make reasonable efforts to ensure prices are accurate. If an obvious pricing error occurs, we reserve the right, where permitted by applicable law, to correct the error or cancel the affected order.

Taxes, duties, shipping fees, and other applicable charges may be shown separately during checkout depending on your location.

7. Payment

Payment must be completed using an accepted payment method displayed at checkout.

By providing payment information, you confirm that:

  • You are authorized to use the selected payment method;
  • The payment information provided is accurate;
  • You authorize the applicable payment processor to charge the amount shown at checkout.

Payments may be processed by Shopify Payments, card networks, PayPal, digital wallet providers, or other third-party payment providers.

8. Fraud Prevention

To protect customers and our business, orders may be subject to fraud and security screening.

We may request additional verification information before processing an order. Where permitted by law, we may cancel transactions that appear unauthorized, fraudulent, abusive, or otherwise suspicious.

9. Shipping and Delivery

Shipping times shown on the Site are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by factors outside our reasonable control, including:

  • Carrier delays;
  • Weather;
  • Customs processing;
  • Public holidays;
  • Incorrect addresses;
  • Local delivery disruptions;
  • International transportation delays.

Customers are responsible for providing a complete and accurate shipping address.

Please review our Shipping Policy for additional information.

10. International Orders, Customs, and Import Requirements

International shipments may be subject to customs inspection, import restrictions, taxes, duties, or other requirements imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for determining whether a product may legally be imported, purchased, or used in their jurisdiction.

Any customs duties or import charges not collected at checkout may be payable by the recipient, subject to applicable law.

We are not responsible for delays caused solely by customs authorities or border agencies that are outside our reasonable control.

11. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy, which forms part of these Terms.

Because some products are consumable, personal wellness, or supplement products, opened or used items may not be eligible for return, except where required by applicable consumer protection law.

12. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment.

13. Promotions and Discount Codes

From time to time, we may offer:

  • Discount codes;
  • Black Friday promotions;
  • Seasonal promotions;
  • Bundle offers;
  • Free shipping offers;
  • Other promotional pricing.

Unless otherwise stated:

  • Promotions cannot be exchanged for cash;
  • Discount codes may be limited to one use per customer;
  • Multiple promotions may not be combined;
  • Promotions may have expiration dates or product restrictions;
  • We may end or modify promotions prospectively at any time.

If a refund is issued for a discounted order, the refund will generally be based on the amount actually paid.

14. Product Availability

All products are subject to availability.

We may limit quantities, discontinue products, or change available inventory without prior notice.

If a product becomes unavailable after you place an order, we may contact you regarding a replacement, refund, or cancellation.

15. Customer Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and restricting access to your account.

You agree to notify us promptly if you believe your account has been accessed without authorization.

16. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase, billing, shipping, and account information.

You agree to promptly update information where necessary so that we can complete transactions and communicate with you regarding your orders.

17. Prohibited Uses

You may not use the Site:

  • For unlawful purposes;
  • To violate applicable laws or regulations;
  • To infringe intellectual property rights;
  • To submit false or misleading information;
  • To transmit malware or harmful code;
  • To scrape or harvest information using unauthorized automated methods;
  • To interfere with Site security;
  • To conduct fraudulent payment or card-testing activity;
  • To impersonate another individual or organization;
  • To misuse promotions, refunds, chargebacks, or customer accounts.

18. Intellectual Property

The Site and its content, including text, graphics, layouts, design elements, photographs, and other materials owned by or licensed to us, are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, or commercially exploit protected Site content without authorization, except where permitted by law.

Third-party trademarks and product names remain the property of their respective owners.

19. Third-Party Services and Links

Our Site may contain links to third-party websites or use third-party services, including payment, shipping, analytics, and marketing providers.

We are not responsible for the content, privacy practices, availability, or independent actions of third-party services that we do not control.

Your use of third-party services may be governed by their own terms and policies.

20. Shopify

Our online store is hosted by Shopify. Shopify provides the e-commerce technology used to operate our Site and process certain transactions.

Your use of Shopify-supported features may also be subject to applicable Shopify policies and terms.

21. Reviews and User Content

If you submit a review, photograph, comment, testimonial, or other content to us, you confirm that you have the right to submit that content.

You must not submit content that is:

  • False or misleading;
  • Illegal;
  • Defamatory;
  • Threatening;
  • Infringing;
  • Malicious;
  • Containing another person's private information without permission.

Subject to applicable law and any permissions you grant, we may use content submitted to us for operating, improving, and promoting our services.

22. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Site and services are provided on an "as is" and "as available" basis.

We do not guarantee that:

  • The Site will always be uninterrupted or error-free;
  • Every product will always remain available;
  • Delivery will occur on an exact date unless expressly guaranteed;
  • A product will produce a specific health, wellness, or performance result.

Nothing in these Terms excludes any warranty, consumer right, or statutory protection that cannot legally be excluded.

23. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, or consequential losses arising from your use of the Site or products.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any liability that cannot be excluded under applicable consumer protection law.

24. Indemnification

To the extent permitted by law, you agree to indemnify and hold us harmless from claims, losses, or expenses arising from your unlawful misuse of the Site, violation of these Terms, or infringement of third-party rights.

25. Privacy

Your submission and processing of personal information through the Site is governed by our Privacy Policy.

26. Termination

We may suspend or terminate access to the Site where reasonably necessary because of fraud, abuse, unlawful conduct, security concerns, or material violations of these Terms.

Obligations and liabilities incurred before termination will survive where appropriate.

27. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

28. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

29. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies posted on the Site, constitute the agreement governing your use of our services.

30. Governing Law

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protection rights that apply in the country or region where you reside.

Nothing in these Terms is intended to deprive consumers of protections that cannot legally be waived.

31. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, legal requirements, or operational needs.

The most current version will be posted on this page, and the "Last updated" date will be revised accordingly.

32. Contact Information

Questions about these Terms of Service should be sent to:

Hims
6 Ellison Close
Hollingworth
Hyde
SK14 8LH
United Kingdom

Website: www.himsofficialshop.com
Email: [email protected]
Customer Service: +1 (208) 406-0044