Contact Information

Last updated: September 08, 2024

Thank you for visiting Hims. If you have any questions about your order, shipping, returns, products, payments, or other customer service matters, please contact us using the information below.

Customer Support

Email:
[email protected]

Customer Service Phone:
+1 (208) 406-0044

Business Address

Hims
6 Ellison Close
Hollingworth
Hyde
SK14 8LH
United Kingdom

Website

www.himsofficialshop.com

Customer Service Hours

Our customer support team aims to respond to customer inquiries as quickly as possible.

Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

Please note that response times may be longer during weekends, public holidays, Black Friday, Cyber Monday, and other high-volume promotional periods.

Order Support

For questions regarding an existing order, please include the following information when contacting us:

• Your full name;
• Your order number;
• The email address used to place the order;
• A brief description of your question or issue.

Providing this information will help us locate your order and assist you more efficiently.

Shipping and Tracking Questions

If you are contacting us regarding shipping or tracking, please include your order number and tracking number, if available.

Tracking information may take 24–72 hours to update after a package has been handed over to the carrier.

Returns and Refunds

Before returning any product, please contact our customer service team for return instructions.

Returns, refunds, and replacements are subject to our Return and Refund Policy.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible and provide:

• Your order number;
• A description of the issue;
• Clear photos of the product;
• Photos of the outer packaging and shipping label where applicable.

General Inquiries

For general questions regarding products, website information, or other customer service matters, please email:

[email protected]

Contact Summary

Store: Hims
Website: www.himsofficialshop.com
Email: [email protected]
Phone: +1 (208) 406-0044
Address: 6 Ellison Close, Hollingworth, Hyde, SK14 8LH, United Kingdom