Shipping Policy

Last updated: September 08, 2024

Thank you for shopping with Hims. This Shipping Policy explains how orders placed through www.himsofficialshop.com (the "Site") are processed, shipped, tracked, and delivered.

By placing an order with us, you agree to the terms described in this Shipping Policy.

1. Order Processing Time

Orders are generally processed within 1–2 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

Processing times may occasionally be extended during:

• Black Friday and Cyber Monday;
• Christmas and New Year;
• Major promotional events;
• Periods of unusually high order volume;
• Payment or security verification.

Shipping transit times begin after the order has been processed and handed over to the carrier.

2. United States Shipping

Customers shipping to the United States may choose from the following delivery methods:

Shipping Method	Carrier	Estimated Transit Time	Shipping Cost
Standard Shipping	USPS	10–15 business days	FREE
Express Shipping	FedEx	5–7 business days	$15.90 USD

Delivery estimates do not include the 1–2 business day order processing period.

3. European Shipping

Orders shipped to European destinations are generally delivered using DHL.

Region	Carrier	Estimated Transit Time
Europe	DHL	5–8 business days

The applicable shipping charge, if any, will be displayed at checkout before payment is completed.

4. Shipping to Other Countries

We ship to many countries and regions worldwide. Depending on the destination, package size, available carrier network, and local delivery conditions, orders may be shipped using carriers such as:

• DHL;
• FedEx;
• UPS;
• USPS and international postal partners;
• Local postal and last-mile delivery services.

For destinations outside the United States and Europe, estimated transit times are generally:

Region	Typical Carrier	Estimated Transit Time
Canada	FedEx / DHL / Local Carrier	7–12 business days
Australia & New Zealand	DHL / FedEx / Local Carrier	7–12 business days
Japan & South Korea	DHL / FedEx / Local Carrier	5–10 business days
Middle East	DHL / FedEx / UPS	7–12 business days
Other International Destinations	DHL / FedEx / UPS / Local Postal Service	7–15 business days

Carrier selection may vary depending on the destination and logistics availability. The carrier shown in your tracking information is the carrier assigned to your shipment.

5. Estimated Delivery Time

Estimated delivery time consists of:

Order Processing Time + Shipping Transit Time

For example, a U.S. Express Shipping order would normally include:

• 1–2 business days for processing; plus
• 5–7 business days for FedEx transit.

All delivery times are estimates and are not guaranteed unless expressly stated otherwise.

6. Shipping Confirmation and Tracking

Once your order has shipped, you will normally receive a shipping confirmation email containing your tracking number and tracking information.

Tracking information may take approximately 24–72 hours to update after the package has been transferred to the shipping carrier.

A tracking number that temporarily shows no movement does not necessarily mean that the package has not been shipped.

7. Split Shipments

Orders containing multiple products may occasionally be shipped in separate packages.

If your order is split into multiple shipments, you may receive more than one tracking number, and the packages may arrive on different days.

Customers will not normally be charged additional shipping fees solely because we choose to divide an order into multiple shipments.

8. International Customs

International shipments may be subject to customs inspection and import processing in the destination country.

Customs procedures may occasionally result in additional delivery time that is outside the direct control of Hims or the shipping carrier.

Depending on the destination country, shipments may also be subject to:

• Import duties;
• Local taxes;
• Customs fees;
• Brokerage charges;
• Product-specific import requirements.

Unless expressly stated otherwise at checkout, customers are responsible for any duties, taxes, or customs charges imposed by local authorities.

9. Customs Holds and Inspections

In some cases, packages may be inspected, delayed, held, returned, or otherwise affected by customs authorities.

If your package experiences an unusual customs delay, please contact our customer service team. We will review the available tracking information and work with the shipping provider to determine the appropriate next step.

Customs decisions are made by government authorities and are generally outside our direct control.

10. Import Restrictions

Some dietary supplements, wellness products, ingredients, or related products may be subject to different import requirements depending on the destination country.

Customers are responsible for ensuring that the products ordered may legally be imported, possessed, and used in their country or region.

We cannot guarantee that customs authorities in every country will permit every product to enter the destination.

11. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify:

• Recipient name;
• Street address;
• Apartment or unit number;
• City;
• State or province;
• Postal or ZIP code;
• Country;
• Telephone number.

If you notice an address error after submitting an order, please contact us immediately.

We cannot guarantee that shipping information can be changed once the order has entered fulfillment or has been shipped.

12. Failed Delivery Attempts

Some carriers may require the recipient to be present for delivery or may leave instructions regarding redelivery or collection.

Customers are responsible for monitoring carrier notifications and responding to delivery requests when necessary.

Packages returned because they were refused, unclaimed, or not collected may be subject to additional shipping fees where permitted by applicable law.

13. Packages Marked as Delivered

If tracking information shows that your package has been delivered but you cannot locate it, please:

• Check around the delivery location;
• Check with household members;
• Check with neighbors;
• Check with building reception or mailroom staff;
• Review any carrier delivery photo or notes;
• Contact the local delivery carrier.

If you still cannot locate the package, please contact us with your order number and tracking information. We will assist you in reviewing the delivery records.

14. Lost Packages

If tracking information suggests that a package may have been lost in transit, please contact us.

We may open an investigation with the shipping carrier before determining whether a replacement, refund, or other resolution is appropriate.

Carrier investigations may require additional processing time.

15. Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery.

Please provide:

• Your order number;
• Photos of the package;
• Photos of the damaged product;
• A photo of the shipping label if available.

Please keep the original packaging until the issue has been reviewed.

16. Shipping Delays

Shipping delays may occasionally occur due to circumstances outside our reasonable control, including:

• Severe weather;
• Carrier network disruptions;
• Customs inspection;
• Border delays;
• Natural disasters;
• Government actions;
• Public holidays;
• Transportation disruptions;
• Local emergencies.

We will make reasonable efforts to assist customers with delayed shipments, but carrier and customs delays cannot always be prevented.

17. Black Friday and Holiday Shipping

During major promotional periods such as Black Friday, Cyber Monday, Christmas, and New Year, order volumes may be significantly higher than normal.

Although we aim to maintain our normal 1–2 business day processing time, occasional processing or carrier delays may occur during peak periods.

We recommend placing time-sensitive orders as early as possible.

18. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests before the order enters fulfillment.

Once an order has been processed or shipped, we may no longer be able to modify or cancel it.

19. Returns

Returns are governed by our Return and Refund Policy.

Please contact customer service before returning a product so that we can provide the appropriate return instructions.

20. Contact Us

If you have questions regarding shipping, tracking, delivery, or your order, please contact:

Hims
6 Ellison Close
Hollingworth
Hyde
SK14 8LH
United Kingdom

Website: www.himsofficialshop.com
Email: [email protected]
Customer Service: +1 (208) 406-0044