Return and Refund Policy

Last updated: September 08, 2025

Thank you for shopping with Hims. We want you to be satisfied with your purchase. Please review our return and refund policy carefully before placing an order.

1. Return Eligibility

You may request a return within 30 days of delivery. To be eligible for a return, the item must:

• Be unused and unopened;
• Remain in its original packaging;
• Have all original safety seals intact;
• Be in the same condition in which it was received;
• Include proof of purchase or your order number.

Because many of our products are personal wellness, dietary supplement, or consumable products, we cannot accept returns of products that have been opened, used, unsealed, partially consumed, or otherwise tampered with, except where required by applicable law.

2. Non-Returnable Items

The following items are generally not eligible for return:

• Opened or used supplements or consumable products;
• Products with broken or removed safety seals;
• Items returned more than 30 days after delivery;
• Gift cards;
• Products damaged due to misuse, improper storage, or customer handling;
• Items marked as final sale, where permitted by applicable law.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your item arrives damaged, defective, leaking, or if you receive the wrong product, please contact us within 7 days of delivery.

Please provide:

• Your order number;
• A description of the issue;
• Clear photos of the product;
• Photos of the packaging and shipping label, if applicable.

After reviewing the information, we may offer a replacement, refund, or another appropriate resolution depending on the circumstances.

4. How to Request a Return

Before sending any product back, please contact our customer support team for return instructions. Returns sent without prior authorization may not be accepted.

Email: [email protected]

Customer Service: +1 (208) 406-0044

Please include your order number and the reason for the return in your message.

5. Return Shipping

Unless the product was damaged, defective, or incorrectly shipped by us, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return results from an error on our part or applicable law requires otherwise.

We recommend using a trackable shipping service when returning an item. We are not responsible for return packages that are lost or damaged while being shipped back to us.

6. Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

Processing times may vary between financial institutions.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. We will try to accommodate cancellation requests before the order enters processing or shipment.

Once an order has been processed or shipped, it may no longer be possible to cancel it. In that case, the order will be subject to the return conditions described in this policy.

8. Packages Marked as Delivered

If tracking information shows that a package was delivered but you cannot locate it, please first check:

• Around your property or delivery location;
• With household members;
• With neighbors;
• With your building reception or mailroom;
• With the shipping carrier.

If the package still cannot be located, please contact us and we will assist you in reviewing the shipment information.

9. Refused or Unclaimed Packages

Packages that are refused, unclaimed, or returned because of an incorrect or incomplete address may be subject to shipping and handling deductions from the refund, where permitted by law.

10. Exchanges

We currently recommend returning an eligible unopened item and placing a new order for the desired product.

For damaged or incorrect products, please contact us before placing another order so that our support team can review the situation.

11. Promotional and Sale Orders

Promotional discounts, Black Friday offers, coupon codes, and other special pricing do not normally change the eligibility requirements in this policy unless the product is specifically identified as final sale.

Any refund issued for a discounted order will be based on the amount actually paid for the product, not its original retail price.

12. Chargebacks and Payment Disputes

If you experience an issue with your order, we encourage you to contact our customer support team before initiating a payment dispute or chargeback. We will make reasonable efforts to resolve eligible order, delivery, return, or refund concerns.

13. Contact Us

If you have questions about this Return and Refund Policy, please contact us:

Hims
Website: www.himsofficialshop.com
Email: [email protected]
Phone: +1 (208) 406-0044

This policy does not limit any rights you may have under applicable consumer protection laws.